Smart Hospitality Assistant

"From check-ins to upsells — fully automated" :A premium resort adopted DatBird’s AI Concierge Agent. Guests could book rooms, get brochures, and even upsell experiences via WhatsApp and voice — reducing front-desk load by 40% while increasing upsell revenue.
Objective
Improve guest experience, increase upsell revenue, and reduce front-desk workload at a premium resort.
Strategy
Introduced a Hospitality Concierge AI Agent integrated with WhatsApp and voice. Guests could instantly book rooms, request brochures, and access upsell experiences (spa, dining, activities). AI automated 40% of front-desk interactions while driving higher upsell conversions.
About the Project
A premium resort in South India seeking to reduce front desk workload and improve upsell revenue.
‍What We Did:
‍DatBird’s AI Concierge handled guest queries, brochure requests, and upsell offers over WhatsApp and voice, fully automating pre-arrival and in-stay interactions.

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"Hospitality thrives on service speed. With HyGen, resorts could answer 100% of guest inquiries instantly, while human staff focused on delighting guests in person." – Preethi Susan Isaac, Founder of DatBird
Metrics (Pilot Runs):
  • 40% reduction in front desk workload
  • 25% increase in upsell conversions (spa, dining, premium rooms)
  • 24/7 automated response system with <2s average reply time

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